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One of the liveliest places in the Alps for après-ski, St Anton’s Mooserwirt, is branching out this winter. The bar is famous for skiers on their final run of the day stopping off for a beer or three and then wobbling their way down to the village. Now they can simply head next door, in the... Read More »
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Whether it is personalised recommendations on Amazon or the chance to build a customised PC from Dell, consumers now expect to be treated as individuals and to receive bespoke service.
John Aves, chief executive of CP2 Consulting, a specialist in improving customer experience who has worked for... Read More »
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Members of the European Parliament believe that public procurement rules in the European Union should be reformed to make it easier for small to medium sized companies to bid for contracts and ditch lowest price as the means for determining the winning bidder.
Read the full article on Public... Read More »
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“Every child should go on a school trip - they are life-learning experiences.” When it’s speedy double Olympic gold medallist and former army judo champion Dame Kelly Holmes fixing you with a stare and telling you that, you have to sit up and take notice.
Read the full article on The Times... Read More »
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If any sport lends itself to the concept of the armchair manager, it is football. Many fans yell commands at the television screen when watching their team losing and the Love United, Hate Glazer campaign is a prime example of the strength of feeling engendered when supporters are dissatisfied. But... Read More »
